By: Brian Grainger, Chief Sales Officer of Spectra Logic
As Spectra Logic’s customers along Hurricane Harvey’s path prepare to protect their homes and families, our team is ramping up to support their business operations wherever possible by initiating our Storage Crisis Lifeline program. The program was first introduced in 2005 during Hurricane Katrina. Spectra Logic’s Global Technical Support Center team is available around the clock to assist any of our customers impacted by the hurricane. Support will be provided to customers after business hours and during weekends, regardless of the Service Level Agreement or support contract covering their damaged tape library, to help organizations restore data and restart operations as quickly as possible.