Assisted Self Maintenance (ASM) is the support solution you need when downtime is not an option. ASM is an industry exclusive support offering that dramatically minimizes unexpected downtime. Response times are reduced by allowing you to stock a select group of parts on site for immediate replacement. ASM allows you to complete repairs in minutes with the remote guidance of support personnel to promptly restore operations and full assurance that on-site support is available. With ASM your business can continue archiving, backup, data, and protecting your most valuable assets without waiting for on-site support or spare parts delivery. Levels of Support by Product
Spectra Logic provides added value with two different levels of Assisted Self Maintenance for most types of products—ASM Basic and ASM Gold. ASM Gold provides you with the ability to change library robotics and the robotic control module, and ASM Basic does not. Below is a complete list of stocked parts for products with ASM capabilities.
|T50e – Basic||•||•|
|T50e – Gold||•||•||•||•|
|T120 – Basic||•||•|
|T120 – Gold||•||•||•||•|
|T200/380/680 – Basic||•||•|
|T200/380/680 – Gold||•||•||•||•|
|T950 – Basic||•||•|
|T950 – Gold||•||•||•||•|
|TFinity – Basic||•||•|
|TFinity – Gold||•||•||•||•|
|TFinity EE – Basic||•||•|
|TFinity EE – Gold||•||•||•||•|
1. Drives are stocked per drive type used in the library at a quantity of 1 per 24 (min. 1) for each drive type.
2. Library Control Module/Robotics Control Module