Can your business afford to be down for hours? No matter how reliable your IT infrastructure is, it is possible that you might be impacted by a hardware failure. Especially when response times are critical, recovery can be a drawn out experience. During normal service cycles downtime can have serious business consequences. To meet the needs of your demanding environment, your enterprise requires a service solution that minimizes downtime.
Assisted Self Maintenance (ASM)
Assisted Self Maintenance (ASM) is the support solution you need when downtime is not an option. ASM is an industry exclusive support offering that dramatically minimizes unexpected downtime. Response times are reduced by allowing you to stock a select group of parts on site for immediate replacement. ASM allows you to complete repairs in minutes with the remote guidance of support personnel to promptly restore operations and full assurance that on-site support is available. With ASM your business can continue archiving, backup, data, and protecting your most valuable assets without waiting for on-site support or spare parts delivery.
Levels of Support by Product
Spectra Logic provides added value with two different levels of Assisted Self Maintenance for most types of products—ASM Basic and ASM Gold. ASM Gold provides you with the ability to change library robotics and the robotic control module, and ASM Basic does not. Below is a complete list of stocked parts for products with ASM capabilities.
| Library | Drive1 | Robotics | Power Supply |
LCM/ RCM2 |
|---|---|---|---|---|
| T50e – Basic | • | • | ||
| T50e – Gold | • | • | • | • |
| T120 – Basic | • | • | ||
| T120 – Gold | • | • | • | • |
| T200/380/680 – Basic | • | • | ||
| T200/380/680 – Gold | • | • | • | • |
| T950 – Basic | • | • | ||
| T950 – Gold | • | • | • | • |
| TFinity – Basic | • | • | ||
| TFinity – Gold | • | • | • | • |
| TFinity EE – Basic | • | • | ||
| TFinity EE – Gold | • | • | • | • |
1. Drives are stocked per drive type used in the library at a quantity of 1 per 24 (min. 1) for each drive type.
2. Library Control Module/Robotics Control Module
Imagen helps businesses, sports organisations and media companies to manage and distribute their ever growing media libraries. This ensures fast, easy, secure and controlled access to content through a highly-customisable content portal. With video representing 60 percent of global data – and set to grow further – Imagen Ltd ensures companies can preserve their valuable content for the future and enable them to maximise its value. Imagen has over 1 million hours of video stored on behalf of leading brands.
Imagine Communications empowers the media and entertainment industry through transformative innovation. Broadcasters, networks, video service providers and enterprises around the world rely on our optimized, future-proof, multiscreen video and revenue enablement solutions every day to support their mission-critical operations. Today, nearly half of the world’s video channels traverse our products, and our software solutions drive close to a third of global ad revenue. Through continuous innovation, we are delivering the most advanced IP, cloud-enabled, software-defined network and workflow solutions in the industry. 
BlackPearl for VSNExplorer
Vizrt provides real-time 3D graphics, video playout, studio automation, sports analysis, journalist story tools, and asset management tools for the media and entertainment industry. This includes interactive and virtual solutions, animations, maps, weather, story and video editing, compositing, and multiplatform VOD and live playout tools. Vizrt has customers in more than 100 countries worldwide and the list keeps growing each day. This is made possible by nearly 600 engaged and very competent employees in 40 offices around the world. Vizrt’s business model provides its customers with complete packages, including hardware, professional services, installations, support, etc. Vizrt’s products are used by the world’s leading broadcasters, including CNN, CBS, Fox, BBC, BSkyB, Sky Sports, CBS Sports, Fox Sports, Al Jazeera, NDR, ITN, ZDF, Star TV, Network 18, TV Today, CCTV, NHK and the list keeps growing. Furthermore, many world-class production houses and corporate institutions such as the London Stock Exchange use Vizrt systems.
Tiger Technology designs, markets, and supports innovative shared storage solutions that maximize workflow, performance and value. Our mission is to empower world-class organizations to share, manage and migrate their data more easily. Our range of solutions suit any application or deployment and lets you extract the maximum system performance possible, whatever the platform. They include simple project, media and data management workflow tools for shared storage (SAN, NAS) administration, clustering, pooling, hierarchical storage management and tiering, for use with enterprise data, editorial, visual effects and animation, and surveillance and medical applications. They are available in appliance, software-only and enterprise-class server forms. 
Focused and dynamic, Suitcase TV is a UK company specialising in software solutions for the broadcast industry since 2000.
The BlackPearl and Ngenea integration provides seamless storage tiering from primary storage to BlackPearl within user’s Spectrum Scale and PixStor environments, without having to rely on complicated software packages. Providing a single, simple ingest point, data flow is managed to each storage tier, while preserving easy access to content.
Providing Integrated & Automated Data Governance Platforms
NL Technology is an award winning innovator of solutions that bring cost efficiency and automation to file based acquisition and digital content management workflows since 2000. The talented development team at NL Technology continues to put forth solutions that bring efficiency and cost savings to their customers with tools that enhance and simplify operations.
Marquis moves media and metadata between different systems in broadcast and post-production workflows.
Levels Beyond is the Denver-based company behind the software platform Reach Engine that allows companies to create and curate video content on new era tools and enable smart, secure and elastic cloud services in sync with media workflow. With Reach Engine, Levels Beyond has created an evolvable and customizable system serving more than 70 Tier One clients internationally. Levels Beyond partners with companies of all sizes to create innovative solutions that advance media businesses. Learn more at 
Komprise, the first intelligent data management service, empowers businesses to efficiently manage today’s massive scale of data growth while unlocking its value. The Komprise mission is to radically simplify data management through intelligent automation. The Komprise team has a successful track record with two prior businesses of eliminating storage/IT cost and complexity. Backed by Canaan Partners, Komprise was founded in 2014 and is headquartered in San Francisco. For more information, go to 
The free, open-source Java Command Line Interface (CLI) is a simple tool to move files between local storage and BlackPearl. The Java CLI can be used to move files manually or automatically on a scheduled basis.
IPV Curator helps content creators to save time while creating more media. It enables users to make their content-oriented workflows more efficient, from ingest, to tagging, editing, file delivery and archiving. Curator is used globally by all kinds of content creators including traditional broadcasters, colleges and houses of worship. Its advanced capabilities include intuitive searching, remote cloud editing, and working on live growing content.
The free, open-source Eon Browser provides a simple drag-and-drop interface to move files between local storage and BlackPearl.
Cyberduck is a free, open source client for transferring files between servers, including both public and private cloud environments. The user interacts with the interface, including file transfer, by drag and drop and notifications via Growl. Cyberduck includes a bookmark manager and supports Windows system tray notifications and Apple’s Keychain and Bonjour networking. It supports over 25 different languages, allowing for rapid deployment into existing workflows.
CatDV is an easy to use yet uniquely powerful media asset management system used across a wide range of industries as a media database, logging, automation and collaboration tool. Ultimately CatDV helps companies find and reuse their media assets, helping teams collaborate, getting more done, saving both time and money.
Avid is the world’s leading provider of audio and video technology for media organizations and independent professionals. Avid solutions allow for the creation, distribution, and monetizing of the most prestigious and award-winning films, videos, music recordings, TV shows, live concerts, and news broadcasts.
Arcitecta specializes in data management systems for large-scale distributed data. Our core product, Mediaflux™, is an operating system for metadata and data enabling distributed groups of people to share, manipulate and manage any type of data.
ArcaStream enables companies to cost effectively store and manage their data assets. They provide highly scalable, efficient, enterprise class storage, network and archive solutions for the Oil & Gas, Life Science, Education and Research sectors. Their data centric approach simplifies data management within existing workflow and makes them the perfect partner for the supply and support of software defined storage solutions.