Assisted Self Maintenance ASM
Can your business afford to be down for hours? No matter how reliable your IT infrastructure is, it is possible that you might be impacted by a hardware failure. Especially when response times are critical, recovery can be a drawn out experience. During normal service cycles downtime can have serious business consequences. To meet the needs of your demanding environment, your enterprise requires a service solution that minimizes downtime.

Assisted Self Maintenance (ASM)
Assisted Self Maintenance (ASM) is the support solution you need when downtime is not an option. ASM is an industry exclusive support offering that dramatically minimizes unexpected downtime. Response times are reduced by allowing you to stock a select group of parts on site for immediate replacement. ASM allows you to complete repairs in minutes with the remote guidance of support personnel to promptly restore operations and full assurance that on-site support is available. With ASM your business can continue archiving, backup, data, and protecting your most valuable assets without waiting for on-site support or spare parts delivery.

Levels of Support by Product
Spectra Logic provides added value with two different levels of Assisted Self Maintenance for most types of products—ASM Basic and ASM Gold. ASM Gold provides you with the ability to change library robotics and the robotic control module, and ASM Basic does not. Below is a complete list of stocked parts for products with ASM capabilities.

Library Drive1 Robotics Power
Supply		 LCM/
RCM2
T50e – Basic • •
T50e – Gold • • • •
T120 – Basic • •
T120 – Gold • • • •
T200/380/680 – Basic • •
T200/380/680 – Gold • • • •
T950 – Basic • •
T950 – Gold • • • •
TFinity – Basic • •
TFinity – Gold • • • •
TFinity EE – Basic • •
TFinity EE – Gold • • • •

1. Drives are stocked per drive type used in the library at a quantity of 1 per 24 (min. 1) for each drive type.
2. Library Control Module/Robotics Control Module

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"When we set out on our search to find a storage solution capable of preserving Imperial War Museums’ substantial digital archive, there were specific criteria on which we were not willing to compromise. Spectra met all of our requirements and then some, and now continues to deliver with StorCycle’s storage lifecycle management capabilities."

– Ian Crawford, Chief Information Officer, Imperial War Museums

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– Eric Grau, Manager – Media Asset Management, Joyce Meyer Ministries

"We appreciate the collaborative relationship and Spectra’s attentiveness to incorporating our feedback and ideas into solution enhancements. Our continuing investment into Spectra technology on behalf of our organization has proven invaluable in helping us implement the next level architectural model taking us into the future."

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– HPC Linux Systems Engineer, OLCF

"The new library has just shy of 14,000 slots for tapes. We were able to easily move all 70 petabytes of existing data into the new system and have grown to 104 petabytes in size and have plenty of room for at least a year or two before we have to start thinking about expanding."

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– Jeffrey McDonald, director of IT, Hormel Institute at University of Minnesota

"We have to store a lot of data for long periods of time. A single microscope can capture 10TB of data in as little as a few hours, and a published breakthrough on cancer research can take anywhere from a few years to a couple of decades. The BlackPearl and tape solution from Spectra provides a scalable and cost-effective way to store multiple data workflows with varying retention requirements."

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INT: 1-303-449-6400

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