LAST UPDATED: August 25, 2025

This Spectra Certified Media Guarantee (the “Media Guarantee”) applies to all Spectra branded tape media products (“Spectra Certified Media”) purchased by an end user (“Customer”) directly from Spectra Logic Corporation or one of its affiliates (collectively, “Spectra”) or from an Authorized Reseller. References to “Spectra” in this Media Guarantee means the Spectra affiliate on the Quote that covers the purchase of the Spectra Certified Media.

This Media Guarantee is subject to and incorporated by reference into the Limited Warranty available at https://spectralogic.com/limitedwarranty/. Capitalized terms in this Media Guarantee have the meanings in the Limited Warranty or in the Section in which they first appear in this Media Guarantee.

THE GUARANTEE

Spectra guarantees that the Spectra Certified Media will be free from defects in materials and workmanship for its Useful Lifetime (as defined below) under normal use and service. The “Useful Lifetime” of Spectra Certified Media begins on the date of delivery and continues until the fourth subsequent generation of tape technology is introduced by the tape manufacturers (e.g., for LTO-9, the introduction of LTO-13), subject to any use limitations defined by the tape manufacturer (such as the number of passes, full backups or restores or combination thereof), which may shorten the Useful Lifetime.

If any Spectra Certified Media does not confirm to or fails to operate in accordance with this guarantee (a “Defect” or “Defective”) during its Useful Lifetime, as determined by Spectra, Spectra will replace the Defective Spectra Certified Media with new or refurbished media of at least the same or equivalent model, as available. Spectra will pay for the shipping costs, and upon Delivery, the replacement Spectra Certified Media becomes the property of Customer. Replacement Spectra Certified Media will be warranted for the remainder of the original product’s Useful Lifetime.

CLAIM PROCEDURES

To report a Defect and initiate a warranty claim relating to Spectra Certified Media, Customer must send an email to [email protected] and follow the instructions provided by Spectra. If Spectra authorizes the claim, Spectra ship Customer replacement Spectra Certified Media.

EXCLUSIONS

This Media Guarantee does not apply to Defects resulting from:

• misuse, abuse, accident, neglect, or improper storage, handling, or operation;
• exposure to environmental conditions outside of the product’s specifications (including, without limitation, temperature, humidity, magnetic fields, or dust);
• unauthorized modification, repair, or alteration of the Spectra Certified Media;
• normal wear and tear from repeated use consistent with the product’s design and expected life;
• use of the Spectra Certified Media with non-compatible devices or systems;
• Spectra Certified Media that has reached the end of its Useful Lifetime; or
• acts of nature or other external causes beyond Spectra’s reasonable control.

THIS MEDIA GUARANTEE IS THE SOLE AND EXCLUSIVE REMEDY FOR DEFECTIVE SPECTRA CERTIFIED MEDIA AND IS IN PLACE OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, TO THE MAXIMUM EXTENT PERMITTED BY LAW. THE WARRANTY DISCLAIMER AND LIMITATION OF LIABILITY PROVISIONS IN THE LIMITED WARRANTY APPLY TO THIS MEDIA GUARANTEE.