LAST UPDATED: August 25, 2025

This limited warranty ("Limited Warranty") applies to all products and services ("Spectra Products") purchased or licensed by an end user ("Customer") directly from Spectra Logic Corporation or one of its affiliates (collectively, "Spectra") or from an Authorized Reseller. References to "Spectra" in this Limited Warranty means the Spectra affiliate on the applicable Order Form. Capitalized terms in this Limited Warranty have the meanings in Section 7 or in the Section in which they first appear in this Limited Warranty.

A Note About Support Services

Spectra encourages Customers to purchase support and maintenance for Spectra Products because it offers routine maintenance recommendations, faster response times and access to expert knowledge, which can significantly extend the lifespan of Spectra's products and minimize downtime. Information on Spectra's support services is available at https://spectralogic.com/support/.

Spectra Products Purchased From Authorized Resellers

This Limited Warranty applies to Spectra Products regardless of whether they are purchased directly from Spectra or through an Authorized Reseller. Authorized Resellers are required to flow down the terms of this Limited Warranty to their Customers. Accordingly, Customers that purchase Spectra Products from an Authorized Reseller are entitled to the benefits of this Limited Warranty as if the Spectra Products were purchased directly from Spectra.

1. HARDWARE, PARTS, ACCESSORIES AND SPECTRA CERTIFIED MEDIA
   1. LIMITED WARRANTY FOR HARDWARE, PARTS AND ACCESSORIES. Subject to the terms of this Limited Warranty, Spectra warrants to Customer that all Hardware and Parts (excluding Accessories) will be free from Defects in materials and workmanship for one (1) year from the date of delivery to Customer. Spectra further warrants to Customer that all Accessories will be free from Defects in materials and workmanship for three (3) months from delivery to Customer.

      Customer must provide written notice to Spectra that any Hardware, Part or Accessory is not as warranted before the expiration of the applicable warranty period.

      As Customer's sole remedy, and Spectra's sole obligation, Spectra will provide a replacement Part for the Defective Hardware, Parts or Accessories. The replacement Part will be either (a) new and unused; or (b) remanufactured to be equivalent to new in appearance and performance. Replacement of a Part is subject to and conditioned upon return of the Defective Part in accordance with Section 1.4 and the RMA Process. Spectra will pay for shipping of the replacement Part, and upon Delivery, the replacement Part becomes the property of Customer and the Part replaced becomes the property of Spectra. The warranty period for a replacement Part will be the remainder of the original warranty period applicable to the Hardware, Part or Accessory that the Part is replacing. This Limited Warranty does not include installation or the cost of installation of the replacement Part.

   2. WARRANTY FOR SPECTRA CERTIFIED MEDIA. Spectra warrants Spectra Certified Media as set forth in the Spectra Certified Media Guarantee available at https://spectralogic.com/mediaguarantee/.
   3. WARRANTY EXCLUSIONS. This limited warranty does not apply and is void with respect to Hardware, Parts and/or Accessories that have:
      1. cosmetic damage;
      2. been improperly installed or maintained;
      3. Defects caused by misuse, abuse, accidents, physical damage, abnormal operation, improper handling and storage, neglect, exposure to fire, fluids, biological waste, hazardous materials, chemicals, excessive moisture or dampness, extreme changes in climate or temperature, spills of food or liquids, or alterations;
      4. problems caused by Customer's network (e.g., connectivity, coverage or other signal reception problems);
      5. been operated outside published environmental requirements; or
      6. been opened, repaired, modified or altered by anyone other than Spectra or an Authorized Service Provider.
   4. CLAIM PROCEDURES. To report a Defect and initiate a warranty claim relating to Hardware, Parts or Accessories, Customer must send an email to [email protected] and follow the RMA Process available at https://spectralogic.com/support/. Upon receipt of a request, Spectra will open a "case" and review the information to determine if the component is covered by the limited warranty. If Spectra authorizes the return, Spectra will assign an RMA Number to the case and ship Customer a replacement Part in accordance with the RMA Process. Customer is responsible for removing the Defective Part, installing the replacement Part and shipping the Defective Part to Spectra in accordance with the instructions and pre-paid shipping label included in the box with the replacement Part. Customer is liable for damage to the Defective Part that results from improper packing of the Part for return to Spectra. If Customer does not return the Defective Part to Spectra in accordance with the RMA Process, Spectra will invoice Customer for the cost of the replacement Part, and Customer agrees to pay the invoice within thirty (30) days.
2. SOFTWARE
   1. LIMITED WARRANTY FOR SOFTWARE. Subject to the terms of this Limited Warranty, Spectra warrants to Customer that, for a period of ninety (90) days following the applicable date of Delivery to Customer:
      1. the Software will substantially conform in all material respects to the published Product Specification when installed, operated, and used as recommended in the Documentation; and
      2. a Maintenance Release, when correctly installed by Customer in accordance with the Documentation will not materially impair functionality of the Software.

      Customer must provide written notice to Spectra that any Software is not as warranted before the expiration of the applicable warranty period.

      As Customer's sole remedy, and Spectra's sole obligation, Spectra will repair the Software or replace it with functionally equivalent software, which software will, on its replacement constitute "Software" under this Limited Warranty. Any replacement Software will be warranted for the remainder of the warranty period for the original Software. The warranty period for the replacement Software will be the remainder of the original warranty period applicable to the Software it is replacing.

   2. WARRANTY EXCLUSIONS. This limited warranty does not apply and is void with respect to problems with the Software arising out of or relating to:
      1. any operation or use of, or other activity relating to, the Software other than as specified in the Documentation, including any incorporation in the Software of, or combination, operation or use of the Software in or with, any technology or service not specified in the Documentation;
      2. Customer's or any third party's negligence, abuse, misapplication, or misuse of the Software, including any use of the Software other than as specified in the Documentation or expressly authorized by Spectra in writing;
      3. Customer's failure to promptly install all Maintenance Releases that Spectra has previously made available to Customer;
      4. the operation of, or access to, Licensee's or a third party's system or network;
      5. any beta software, software that Spectra makes available for testing or demonstration purposes, temporary software modules or software for which Spectra does not receive a license fee;
      6. Customer's material breach of any material provision of the applicable license or subscription agreement; or
      7. any other circumstances or causes outside of the reasonable control of Spectra (including abnormal physical or electrical stress).
   3. CLAIM PROCEDURES. To report a Defect and initiate a warranty claim relating to Software, Customer must send an email to [email protected] that includes the following information: (a) Customer name; (b) Software name and version/release number; (c) clear description of the issue; (d) expected behavior versus actual behavior; (e) error messages, codes or logs (if available) and (f) screenshots (if applicable). Upon receipt of a request, Spectra will open a "case" and review the information to determine if the problem with the Software is covered by the Limited Warranty. If Spectra authorizes the repair or replacement of the Software, Spectra will notify Customer via email and provide a description of and timeline for the remedy.
3. SERVICES
   1. LIMITED WARRANTY FOR SUPPORT SERVICES AND PROFESSIONAL SERVICES. Subject to the terms of this Limited Warranty, Spectra warrants to Customer that for a period of ten (10) days following delivery of Support Services or Professional Services, as applicable:
      1. Spectra will perform the Support Services and Professional Services using qualified personnel; and
      2. the Professional Services and Deliverables will conform in all material respects with all requirements or specifications stated in the applicable Statement of Work.

      As Customer's sole remedy, and Spectra's sole obligation, Spectra will, within a reasonable period, reperform the Defective Professional Services so that they comply with the limited warranty.

   2. LIMITED WARRANTY FOR REPLACEMENT PARTS. Spectra warrants to Customer that replacement Parts (other than Spectra Certified Media) provided pursuant to the Support Services will comply with the Limited Warranty for Parts in Section 1 above. However, a Part that becomes Defective while Customer has an active Support Services contract will be replaced in accordance with the terms and conditions of the Support Services.
   3. CLAIM PROCEDURES. If any Support Services or Professional Services are not as warranted, Customer must provide written notice to Spectra before the expiration of the applicable warranty period.
      1. Professional Services. To report a Defect and initiate a warranty claim relating to Professional Services, Customer must send an email to [email protected] that includes the following information: (i) Customer name; (ii) description of the Professional Services; (iii) clear description of the issue; (iv) expected behavior versus actual behavior; (v) error messages, codes or logs (if available) and (vi) screenshots (if applicable).
      2. Support Services. To report a Defect and initiate a warranty claim relating to Support Services, Customer must create a case in Spectra's support portal or call (800) 227-4637 in the United States or (303) 449-0169 outside of the United States and provide the following information: (i) Customer name; (ii) applicable level of Support Services; (iii) clear description of the issue; (iv) expected behavior versus actual behavior; (v) error messages, codes or logs (if available); and (vi) screenshots (if applicable).

      Upon receipt of a request, Spectra will open a "case" and review the information to determine if the problem with the Services is covered by the Limited Warranty. If Spectra authorizes the reperformance of the Services, Spectra will notify Customer via email and provide a description of and timeline for the remedy.

4. HYBRID SOLUTIONS. Each of the Spectra Products included in a Hybrid Solution are covered by the limited warranty applicable to that Spectra Product.
5. DISCLAIMER. EXCEPT AS EXPRESSLY WARRANTED IN THIS LIMITED WARRANTY, THE SPECTRA PRODUCTS ARE PROVIDED "AS IS," WITHOUT ANY WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT OR NON-MISAPPROPRIATION OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY, CUSTOM, TRADE, QUIET ENJOYMENT, ACCURACY OF INFORMATION, CONTENT OR RESULTS, OR CONDITIONS ARISING UNDER ANY OTHER LEGAL REQUIREMENT. SPECTRA DOES NOT WARRANT THAT (A) THE SPECTRA PRODUCTS WILL BE ACCURATE, CURRENT OR COMPLETE; (B) THE SPECTRA PRODUCTS WILL MEET THE NEEDS OR EXPECTATIONS OF CUSTOMER; (C) THE OPERATION OF THE SPECTRA PRODUCTS WILL BE ERROR FREE OR UNINTERRUPTED; OR (D) EXCEPT IN THE UNITED STATES, THE SPECTRA PRODUCTS ARE CERTIFIED BY ANY GOVERNMENT OR INDUSTRY AGENCY RESPONSIBLE FOR CERTIFYING THE SAFETY OR OTHER STANDARDS OF PRODUCTS SOLD IN ANY COUNTRY OR THAT THE SPECTRA PRODUCTS ARE COVERED BY AN EXCEPTION TO ANY SUCH CERTIFICATION. THIS LIMITED WARRANTY IS PROVIDED ON THE BASIS THAT CUSTOMER IS PURCHASING SPECTRA PRODUCTS FOR BUSINESS PURPOSES AND NOT FOR HOUSEHOLD OR CONSUMER USE. AUTHORIZED RESELLERS HAVE NO AUTHORITY TO MAKE ANY REPRESENTATIONS OR COMMITMENTS ON BEHALF OF SPECTRA OR TO MODIFY, IN ANY RESPECT, THIS LIMITED WARRANTY. IF ANY CONDITION OR WARRANTY IMPLIED BY LAW IN RELATION TO THE SALE OR SUPPLY OF GOODS OR SERVICES THAT CANNOT LAWFULLY BE EXCLUDED, RESTRICTED OR MODIFIED, CUSTOMER'S REMEDY IN RESPECT OF SUCH CONDITION OR WARRANTY IS LIMITED, AT SPECTRA'S OPTION, TO THE SOLE AND EXCLUSIVE REMEDIES STATED IN THIS LIMITED WARRANTY FOR THE APPLICABLE SPECTRA PRODUCT.
6. LIMITATION OF LIABILITY. This Limited Warranty is subject to and incorporated by reference into the Product Term and Conditions available at https://spectralogic.com/company/legal-and-terms-of-use/ ("Product Terms"). Accordingly, the limitation of liability provisions in the Product Terms apply to this Limited Warranty. In no event will Spectra be liable for any damages beyond those permitted under the Product Terms.
7. THIRD-PARTY PRODUCTS. This Limited Warranty applies only to Spectra Products. This Limited Warranty does not apply to any Third-Party Products. Third-Party Products are subject solely to the warranties, if any, provided by the original manufacturer or supplier. Spectra makes no representations or warranties and has no obligation to Customer for the support or maintenance of any Third-Party Product. Spectra disclaims all liability with respect to Third-Party Products, including their performance, compatibility, or continued availability.
8. DEFINITIONS

   "Accessories" means any ancillary or supplementary items designed for use with Hardware and/or Spectra Certified Media, including, without limitation, power supplies, cables, mounting hardware and connectors.

   "Authorized Reseller" means a third party that has been authorized in writing by Spectra to market, sell, and distribute Spectra Products in accordance with the terms of a valid distribution or reseller agreement.

   "Authorized Service Provider" means a third party that has been authorized in writing by Spectra to perform Professional Services and/or Support Services for Spectra Products.

   "Defect" or "Defective" means a nonconformity or failure of the Hardware, Accessories or Software to operate in accordance with the applicable Limited Warranty. In the case of Hardware, a Defect includes physical failures, design flaws or functional nonconformities under normal operating conditions. In the case of Software, a Defect includes reproducible failures to perform in accordance with the Product Specification when properly installed and used in accordance with the Documentation.

   "Delivery" means the transfer of possession of a Spectra Product to Customer. The time of Delivery for each Spectra Product is set forth in the applicable Quote or Product Terms.

   "Documentation" means all generally available documentation relating to a Spectra Product, including all Product Specifications, user manuals, operating manuals and other instructions, documents and materials, in any form or media, that describe any component, feature, requirement or other aspect of a Spectra Product, including any functionality, testing, operation or use thereof, as same may be revised by Spectra from time to time.

   "Customer" means the individual or entity listed as "Customer" on the Quote or its permitted successor or assign. However, for Limited Warranty purposes, Customer means only the original end user that purchases the Spectra Products from Spectra or an Authorized Reseller.

   "Hardware" means tape libraries, other storage platforms, appliances and other hardware offered by Spectra, but excluding Accessories.

   "Hybrid Solution" means a solution that consists of Hardware, Software and Support Services where Customer purchases Hardware and a subscription for the applicable Software and Support Services.

   "Limited Warranty" means this Limited Warranty statement.

   "Maintenance Release" means any update, patch or version of the Software that is provided by Spectra as part of standard Support Services and that includes bug fixes, error corrections, security patches, and minor performance improvements or enhancements that do not materially alter the core functionality of the software.

   "Part(s)" means a part, individual component, subassembly or module of the Hardware or Accessories.

   "Product Specification" means the written description, documentation, technical data sheet, or other materials provided by Spectra that define the features, functions and other technical or operational characteristics of a Spectra Product.

   "Professional Services" means installation, training or other professional services provided by Spectra or its Authorized Service Provider.

   "RMA Number" means that "Return Merchandise Authorization" number issued by Spectra that permits the return of a Spectra Product, component of a Spectra Product, Accessories and/or Part for repair and/or replacement. The RMA Number must be obtained prior to returning any item to Spectra and must be clearly referenced in the return shipment in accordance with the applicable return procedures in the RMA Process.

   "RMA Process" means Return Merchandise Authorizations process established by Spectra for the handling and resolution of returned Spectra Products and Parts under the Limited Warranty and Support Services, available at https://support.spectralogic.com/services-and-contracts/rma-information.

   "Quote" means the quotation, prepared by Spectra, that sets forth the Spectra Products being purchased or licensed.

   "Software" means software programs, in object code, offered by Spectra for license by Customer including, without limitation, Firmware, Maintenance Releases, New Versions and any software developed or delivered by Spectra pursuant to an engagement for Professional Services.

   "Spectra" means Spectra Logic Corporation or its subsidiary, as stated in the applicable Quote.

   "Spectra Certified Media" means a Media processed by Spectra to support the functionality of Hardware.

   "Support Services" means support and maintenance services for Spectra Products, as more fully described at https://spectralogic.com/support/.

   "Third-Party Product(s)" means any hardware, software, services or other products that are manufactured or provided by an entity other than Spectra and that are (a) not included as components in Spectra Products; (b) identified under the third-party brand on a Quote; or (c) not purchased from Spectra. Third-Party Products are subject to the terms and conditions of the applicable third-party provider and are not covered by the seller's warranties unless expressly stated otherwise.