Spectra Stack Support

Stack with BlackPearl Storage Support image

Supporting You is our Number One Priority
Spectra Logic’s SpectraGuard Support is committed to providing superior service to help your company achieve the least amount of downtime and avoid costly disruptions to your operations. We proactively manage and minimize technical issues by providing the correct tools, expertise, and resources needed to ensure rapid resolution.

Nearly 40 years of experience has taught us that taking a personal and attentive approach to every support interaction, regardless of severity level or client size, allows us to far surpass the typical support experience, and to truly exceed expectations. From the time an issue is opened to the time it is resolved, SpectraGuard is proud to be the technical resource you can rely on to keep your operations running smoothly, while earning your utmost satisfaction.

In addition to offering standard, onsite support options, Spectra Stack is easy to maintain. Spectra allows users to make immediate repairs guided by instructions on the front panel. Regardless of the service approach you select, our award-winning SpectraGuard support organization stands behind you.

  • All Spectra Stack products offer two different levels of support to choose from:
    • Next Business Day Onsite (includes 5×9 phone support)
    • 4 Hour Onsite (includes 7×24 phone support)
  • Support uplifts can be added to support agreements
    • 7×24 phone support
    • Customer Replaceable Parts and Assisted Self Maintenance (ASM)
      • Robot replacement
      • Power control module
      • Library control module
      • Available with 3-year support agreements


Additional add on services are available to any Spectra Stack support offerings. Full 24 x 7 phone support with Spectra Logic’s Boulder, Colorado based support call center can be added to your support offering. For customers who are looking to avoid downtime with their library, customer replaceable parts increase availability and can be replaced in 15 minutes or less. An exchange wizard walks you through the process of replacing any of the customer replaceable parts.

Customer replaceable parts are available to users who desire onsite, user replaceable, spare parts including:

Drives Spectra Stack Tape Library Tape Drives
Robotics Spectra Stack Library Robotics Image
Power Supplies Spectra Stack Tape Library power supply
Library Control Module Spectra Stack Support

PriceLock

SpectraGuard Support Price Lock Logo Image

Concerned with the continual rising costs of support contracts on the equipment in your data center? Shocked each year when your vendor informs you of the recent 30% across the board support price increase? Spectra is keenly aware of the pain this causes customers and instead follows a unique, industry-first price protection plan on all of our support offerings. We guarantee the list price of your support offering will never go up more than the rate of inflation.

Click here for more information about Spectra’s industry leading support offerings.

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