Vice President of Worldwide Service Operations
Roberto Bigliani joined Spectra Logic in 2011 and currently serves as the company’s vice president of worldwide service operations. His primary objectives are executing new services strategies and creating new support offerings to keep pace with changing customer needs.
Upon assuming this position, Roberto restructured the global service operations department to enhance Spectra’s field service and support delivery, staff training, technical support and escalation, quality engineering,and part logistics processes. Previously, Roberto spent more than 12 years in service and support management roles with Dot Hill, LeftHand Networks/HP, Webroot and Rogue Wave Software.
He has published several research articles based on two years of research activities conducted at North Carolina State University. Roberto holds both a master’s of science and a Bachelor’s of Science degree in electrical engineering from Polytechnic of Turin in Italy.
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