I hate when things break. Not only is it often costly, but it is always time consuming and frustrating. So, product reliability is very important to me and I suspect most people feel the same way.
In the IT world this need for reliability is multiplied many times over. In fact, reliability is often cited as one of the most important requirements when considering an IT solution. It has truly become a cliché to say that IT systems need to be available 7X24X365.
On the surface it would seem that tape reliability is not as critical to IT operations. In most cases a failed backup due to a broken tape drive or bad media would not be an urgent situation. In fact, it is often ignored. The trouble comes when data recovery from that tape is needed to keep a mission critical system going and the backup was never created. Then a tough situation has gone from “bad to worse,” and that is an understatement. Consider for example, the estimated cost of down time for a Financial institution is $2.8 Million per hour, a Retail corporation comes in at $2.2 million per hour and downtime costs for the Health industry is $1.4 million per hour.  These figures are staggering.