Customers Affected by Hurricane Florence Can Call the Spectra Storage Crisis Lifeline

Hurricane Florence is expected to strike the southeastern portion of the United States very soon.  In fact, governors of North and South Carolina, Maryland and Virginia have already declared states of emergency far ahead of the approaching storm.

As Spectra Logic’s customers along Hurricane Florence’s path prepare to protect their homes and families, our team is ramping up to support their business operations wherever possible by initiating our Storage Crisis Lifeline program, which was first introduced in 2005 during Hurricane Katrina. Read More


Spectra Logic Wraps Up Annual Fiscal Year Sales Kickoff Meeting

Spectra Logic held its new fiscal year Sales Kickoff meeting last week at its Boulder, Colorado headquarters. With more than 300 Spectra associates in attendance, the three-day event engaged team members from all over the world and enabled Spectra management to share our corporate vision for the company’s future.

Team members watch a presentation at the Spectra Logic events center

“Working closely with sales is crucial to the success of our marketing initiatives and enables Spectra to achieve its overarching company objectives to satisfy our customers,” said Spectra Vice President of Corporate Marketing Betsy Doughty. “Holding a Kickoff meeting allows the entire organization to come together to intentionally launch the next 12 months. Team members leave empowered with a renewed sense of commitment.”

Day one focused on discussions about customers and markets; the company’s industry position; and our performance to date. The end of the day highlighted the organization’s top achievers, acknowledging their accomplishments for the year. Day two was dedicated to customer and partner presentations, offering Spectra’s Sales and Marketing organizations a deeper understanding of the unique aspects of these core relationships. The Partner Showcase followed, with team members connecting one-on-one with technology and channel partners, enabling deeper conversations for joint initiatives. Finally, the third and last day of Spectra’s Kickoff Event featured updates from the Spectra Product Management team. In addition, flash talks on recent sales success stories allowed representatives to share how Spectra has helped customers from around the globe meet their most challenging data storage dilemmas. The team also built camaraderie over after-hour gatherings. An all-employee meeting and picnic wrapped up the week. Nathan Thompson, Spectra’s CEO, provided an overview of the year and reiterated the company’s mission to develop, sell and deploy the highest quality and most secure data storage solutions to help our customers collect, use, monetize and preserve society’s digital information forever.

Spectra's Partner Showcase

At the Partner Showcase, Spectra Sales Operations Specialist Brandon Daniels catches up with Brad Painter, vice president of worldwide sales at Strongbox Data Solutions

“With such a rapidly changing market it is incredibly valuable to get the whole team together to talk about what issues customers are facing and what tools we have to help them,” says David Feller, vice president of product management and solutions engineering at Spectra Logic. “As a nimble company, Spectra is constantly adapting to meet the critical needs of our customers and lead the way into the future. With such an incredible set of products and world-class people to back them, it’s a good time to be at Spectra.”

 

 


UPDATE: Spectra Extends Storage Crisis Lifeline to Help Customers Affected by 2017 Hurricane Season

Spectra Logic initiated its Storage Crisis Lifeline program to support businesses affected in the aftermath of Houston’s Hurricane Harvey, and is now extending the offering to customers in anticipation of potential damage from Hurricanes Irma, Jose, Katia and others.

Spectra Logic’s Global Technical Support Center team is available around the clock to assist any of our customers impacted by the storms. Support will be provided to customers after business hours and during weekends, regardless of the Service Level Agreement or support contract covering their damaged tape library, to help organizations restore data and restart operations as quickly as possible. The program was first introduced in 2005 during Hurricane Katrina in New Orleans.

Hurricane Harvey

Any customers affected by these events should contact Spectra’s technical support department at 1.800.227.4637 or by logging into the Support Portal and reporting an incident. Our support staff will evaluate each situation and activate a plan to help customers resume operations. As part of our Storage Crisis Lifeline program, we will ship a free loaner library to severely affected customers unable to utilize their existing tape library or perform data restores.

Spectra’s Storage Crisis Lifeline benefits are currently available to US-based customers with a documentable “disaster situation” (fire, flood, hurricane, other “act of God”) with equipment that is damaged beyond the ability to restore. Following the event and once operations are restored, loaner tape libraries that were shipped out can be returned, or we will bill the customers choosing to keep the unit permanently.

Our thoughts are with our customers, partners, colleagues and friends impacted by the 2017 hurricane season.


Spectra Initiates Storage Crisis Lifeline to Help Customers Affected by Hurricane Harvey

By: Brian Grainger, Chief Sales Officer of Spectra Logic

As Spectra Logic’s customers along Hurricane Harvey’s path prepare to protect their homes and families, our team is ramping up to support their business operations wherever possible by initiating our Storage Crisis Lifeline program. The program was first introduced in 2005 during Hurricane Katrina. Spectra Logic’s Global Technical Support Center team is available around the clock to assist any of our customers impacted by the hurricane. Support will be provided to customers after business hours and during weekends, regardless of the Service Level Agreement or support contract covering their damaged tape library, to help organizations restore data and restart operations as quickly as possible.

Hurricane Harvey

Any customers affected by this event should contact Spectra’s technical support department by calling 1.800.227.4637 or logging into the Support Portal and reporting an incident. Our support staff will evaluate each situation and activate a plan to help customers resume operations. As part of our Storage Crisis Lifeline program, we will ship a free loaner library to severely affected customers unable to utilize their existing tape library or perform data restores.

Spectra’s Storage Crisis Lifeline benefits are currently available to US-based customers with a documentable “disaster situation” (fire, flood, hurricane, other “act of God”) with equipment that is damaged beyond the ability to restore. Following the event and once operations are restored, loaner tape libraries that were shipped out can be returned, or we will bill the customers choosing to keep the unit permanently.

Our thoughts are with our customers, partners, colleagues and friends impacted by Hurricane Harvey.