What Makes Spectra Logic’s Support Exceptional?

Expanded array of tape library support options assures performance and uptime.

Spectra Logic understands the impact that lack of data-access may have on a business. That Data Protection Support with SpectraGuardis why our SpectraGuard global support department is continually evaluating and making improvements to its infrastructure and service capabilities. We want to be able to effectively address the changing needs of our growing and diverse customer base. To maintain the satisfaction levels of our loyal customer base and our incoming stream of new customers, Spectra’s support team continuously enhances field service and support, staff training, technical support and escalation, quality engineering and part logistics processes. Read More

Spectra Logic’s All-Star Support Just Keeps Getting Better

Over the past five years, Spectra Logic’s support team has made significant enhancements to its infrastructure and service capabilities, to more effectively address the needs of the company’s growing customer base.

New Customer Support Portal

We introduced a new customer portal to simplify interaction with our support delivery organization, which is accessible through our corporate website. The portal delivers an extensive collection of informative articles, training modules and videos that allow our customers to become more familiar with Spectra’s technology, simplifying their day-by-day interaction with our products. The portal also makes it easy to perform tasks like upgrading firmware, logging support incidents, creating license keys and checking on the status of inventory and contract expiration dates.Support Portal Read More