Kim Heintz
Support Infrastructure & Marketing Manager

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Kim Heintz

“I oversee the support databases, portal, ACD and the team that maintains our customer support data and its integrity. I also write a regular support blog and produce technical support marketing documentation. I really enjoy the marketing aspect of my job, which includes managing and updating the support web portal, because it allows me to tap my creativity to deliver useful technical information for our customers. After more than 20 years with Spectra, I’m still amazed at how forward thinking the company is and how everyone here continues to challenge themselves in new ways to better serve and satisfy our customers and partners.”