Spectra Storage Crisis Lifeline is in Place to Support Customers Through 2019 Atlantic Hurricane Season

Subscribe to the Spectra Blog >

The months of June through November, commonly known as the Atlantic hurricane season, historically mark the time of the year when the greatest amount of tropical cyclones appear in the Northern Hemisphere’s Atlantic basin – bringing a host of dangerous weather to the United States’ eastern coast. Affected areas include the Atlantic Ocean, Gulf of Mexico and the Caribbean Sea. While preseason reports predicted a near-normal season, NOAA forecasters tracking oceanic and atmospheric patterns indicate that circumstances are now more likely to manifest above-normal hurricane activity. Two named storms have formed so far this year and the peak months of the hurricane season are now underway. Bi-weekly forecasts are also available through Colorado State University’s Tropical Meteorology Project here.

As Spectra Logic customers along the Atlantic hurricane season’s covered regions get ready to protect their homes and families, our team is boosting efforts to support their business operations wherever possible by initiating our Storage Crisis Lifeline program, which was first instituted in 2005 during Hurricane Katrina.

Any customers affected by extensive storm conditions during this year’s hurricane season should contact Spectra’s technical support department by calling 1.800.227.4637 or logging into the Support Portal and reporting an incident. Spectra Logic’s Global Technical Support Center team is available day and night to assist any of our customers impacted by these hurricanes.

In the event of a major tropical cyclone, Support will be provided to customers after business hours and during weekends, regardless of the Service Level Agreement or support contract covering their damaged tape library, to help organizations restore data and restart operations as quickly as possible. Our support personnel will assess each situation and activate a plan to help customers resume operations. As part of our Storage Crisis Lifeline program, we will ship a free loaner library to severely affected customers unable to utilize their existing tape library or perform data restores.

Spectra’s Storage Crisis Lifeline benefits are currently available to customers located in North America or Europe with a documentable “disaster situation” (fire, flood, hurricane, other “act of God”) with equipment that is damaged beyond the ability to restore. Following the event and once operations are restored, loaner tape libraries that were shipped out can be sent back, or we will charge those opting to keep the unit permanently.

Know that our hopes are in the safety of our customers, partners, colleagues and friends impacted by the Atlantic hurricane season.