Spectra Logic initiated its Storage Crisis Lifeline program to support businesses affected in the aftermath of Houston’s Hurricane Harvey, and is now extending the offering to customers in anticipation of potential damage from Hurricanes Irma, Jose, Katia and others.
Spectra Logic’s Global Technical Support Center team is available around the clock to assist any of our customers impacted by the storms. Support will be provided to customers after business hours and during weekends, regardless of the Service Level Agreement or support contract covering their damaged tape library, to help organizations restore data and restart operations as quickly as possible. The program was first introduced in 2005 during Hurricane Katrina in New Orleans.
Any customers affected by these events should contact Spectra’s technical support department at 1.800.227.4637 or by logging into the Support Portal and reporting an incident. Our support staff will evaluate each situation and activate a plan to help customers resume operations. As part of our Storage Crisis Lifeline program, we will ship a free loaner library to severely affected customers unable to utilize their existing tape library or perform data restores.
Spectra’s Storage Crisis Lifeline benefits are currently available to US-based customers with a documentable “disaster situation” (fire, flood, hurricane, other “act of God”) with equipment that is damaged beyond the ability to restore. Following the event and once operations are restored, loaner tape libraries that were shipped out can be returned, or we will bill the customers choosing to keep the unit permanently.
Our thoughts are with our customers, partners, colleagues and friends impacted by the 2017 hurricane season.