Spectra Readies Support Staff, Prepares Tape Libraries to Help Customers in Need Resume Operations
BOULDER, Colo.—August 26, 2011—Spectra Logic, celebrating more than 30 years of data storage innovation, has initiated its Storage Crisis Lifeline program, first introduced in 2005 during Hurricane Katrina, in anticipation of increased customer needs along Hurricane Irene’s path. Spectra Logic’s Global Technical Support Center team is available around the clock to assist customers impacted by the hurricane. Support will be provided to customers after business hours and during weekends, regardless of the Service Level Agreement or support contract covering the damaged tape library, to help organizations restore data and restart operations as quickly as possible.
Customers affected by this event should contact Spectra’s technical support department at 1.800.227.4637 or email@example.com. Support staff will evaluate the situation and activate a plan to help the customer resume operations. As part of the Storage Crisis Lifeline program, Spectra Logic will ship a free loaner library to severely affected customers who are unable to utilize their existing tape library or perform data restores.
“While our customers along Hurricane Irene’s path prepare to protect their homes and families, Spectra Logic support is here to assist wherever possible,” said Andrew Philippou, Spectra Logic’s vice president of worldwide support and services. “Spectra Logic is committed to employing all available resources to help customers protect their data. Where customers may have experienced total loss or severe impact to operations, Spectra Logic’s Storage Crisis Lifeline program is able to offer a loaner library to significantly mitigate impact to operations.”
Spectra Logic’s Storage Crisis Lifeline benefits are currently available to US-based customers with a documentable “disaster situation” (fire, flood, hurricane, other “act of God”) and have equipment that is damaged beyond the ability to restore. Once operations are restored, loaner tape libraries can be returned or Spectra will bill the customer if they choose to keep the unit permanently.
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